EGAME Game Key Return and Exchange Policy
1. General
Scope of application: This return and exchange policy only applies to game key virtual goods sold on the EGAME website.
Policy purpose: This policy aims to fully protect the legitimate rights and interests of users and provide clear, unambiguous and unambiguous rules and procedures for the return and exchange of game keys.
2. Return and exchange terms
Quality problems: If the purchased game key has quality problems and cannot be activated or used normally, the user has the right to request a return or exchange.
Description discrepancy: If the purchased game key is seriously inconsistent with the description on the EGAME website, the user has the right to request a return or exchange.
Other situations: Within the scope permitted by law, EGAME reserves the final right of interpretation for other return and exchange situations.
3. Return and exchange process
Return and exchange application: Users can apply for a return or exchange on the EGAME website within 7 days after purchasing the game key virtual goods.
Application review: EGAME will review the user's return or exchange request within 3 days after receiving it.
Processing method: If the review is passed, EGAME will return or exchange the product according to the user's request. If the review is not passed, EGAME will explain the reason in detail to the user.
4. Return and exchange period and precautions
Application period: After the user purchases the game key virtual product, he must apply for return or exchange to the EGAME website within 7 days.
Proof materials: The user must provide relevant proof of purchase of the game key virtual product, such as order number, invoice or other valid voucher.
Product status: The user must ensure that the returned game key is intact and has not been activated or used.
Legal liability: If the user violates any terms of this return and exchange policy, EGAME has the right to reject the user's return and exchange request and reserves the right to pursue the user's legal liability.
